Terms of Use

1. About these terms

These Terms of Use apply when you visit resinotes.co.uk, use its public tools and resources, or enter the ResiNotes demonstration environment. By continuing to use those services, you agree to these terms.

ResiNotes is part of ResiWorks. References to “ResiNotes”, “we”, “us” and “our” in these terms mean the operator of the ResiNotes website and services.

These are public website and demonstration terms. If your organisation subscribes to ResiNotes, its use of the live platform is also governed by the separate agreement made with that organisation. Where that agreement conflicts with these public terms, the customer agreement applies to the subscribed service.

2. Using the website

You may use this website for lawful purposes, including learning about ResiNotes, viewing public resources and contacting us.

You must not:

• use the website in a way that breaks the law or infringes another person's rights;
• attempt to gain unauthorised access to the website, demonstration, accounts, servers or data;
• probe, scan, disrupt, overload or deliberately damage the website or its security;
• introduce malicious code or use automated systems in a way that unreasonably affects the service; or
• misrepresent your identity, relationship with ResiNotes or authority to act for another person or organisation.

3. Using the live demonstration

The ResiNotes demo exists so visitors can explore the platform using fictional records. It is not a live children's home system and must not be used for operational care recording.

Use fictional information only

Do not enter information about a real child, family member, employee, applicant or other identifiable person. Do not upload identity documents, health information, safeguarding information or any other confidential material.

Shared and temporary environment

The demonstration may be visible to other visitors and may reset automatically. Changes can be altered or removed without notice. Do not expect information entered into the demo to remain available.

Restricted actions

Some features may be unavailable, simulated or limited. You must not attempt to bypass those restrictions or use the demo to test security without our written permission.

4. Accounts and subscribed services

Access to a live ResiNotes account is limited to authorised users. If an organisation gives you access, you must follow its instructions, keep your sign-in details secure and use the service only for your authorised role.

Tell your organisation or the appropriate support contact promptly if you believe an account has been compromised. You are responsible for activity carried out through your account where the law allows.

Access, service levels, data processing, payment and termination for subscribed services are governed by the relevant customer agreement rather than this public page alone.

5. Content, resources and intellectual property

The website, ResiNotes name and branding, interface, written material, graphics, software and other content are owned by us or used with permission. Copyright and other intellectual-property rights are reserved.

You may view, print or download public resources for your own lawful, non-commercial use within your organisation. You must not sell, republish, remove ownership notices from, or create a competing service from our content without written permission.

Resources are provided for general information. They do not replace your organisation's policies, professional judgement, statutory responsibilities, legal advice, clinical advice or emergency action.

6. Availability, product status and changes

We work to keep the public website and demo available, but we do not promise uninterrupted access. We may suspend, withdraw or change all or part of them for maintenance, security, testing or development.

Features labelled Beta, Private Testing, Planned, In Development or Exploring may change, may not be generally available and must not be treated as a commitment to deliver a particular feature or date.

We may update these terms. The updated date at the top of the page will change when we do. Material changes may also be highlighted elsewhere on the website.

7. Responsibility and liability

We take reasonable care over public information, but we do not guarantee that every item is complete, current or suitable for a particular situation. You should verify important information before relying on it.

Nothing on this website replaces immediate safeguarding action, emergency services, professional advice or a statutory notification. Completing or reading a ResiNotes resource does not itself discharge a legal, regulatory, safeguarding or medical responsibility.

To the fullest extent permitted by law, we are not responsible for loss arising from misuse of the public website or demo, use of outdated or incomplete public information, or an inability to access a free public service. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

8. Links to other websites

Links to other websites are provided for convenience and context. We do not control those websites and are not responsible for their content, availability or privacy practices. A link does not necessarily mean that we endorse the organisation or everything it publishes.

9. Privacy and cookies

Our Privacy and GDPR notice explains how we use personal information on the public website. It also explains our use of cookies and similar storage. Customer organisations receive additional data-protection information for the subscribed ResiNotes service.

10. Governing law and contact

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere.

Questions about these terms can be sent through the ResiNotes contact page.